Notation based on the Act on Specified Commercial Transactions

■ Surgery

Complex Biz International Co., Ltd.

■ Manager in charge

Moriko Tomoto

■ Location

〒460-0008
2-6-1 Sakae, Naka-ku, Nagoya-shi, Aichi RT Building 3rd floor

■ Phone number

0120-087-317 (10:00～17:00)
* Excluding weekends and holidays, year -end and New Year holidays, and summer vacation

■ Email address

onlineshop@complex-biz.com

■ URL

https://elaborate-web.com

■ Products handled

Jewelry, hair accessories

■ Necessary price other than products

Shipping fee: Each delivery is 660 yen (including consumption tax). However, if the total product price (tax included) is 11,000 yen or more, the shipping fee is free. Delivery destinations in one order are limited to one place.
Fee: The fee for selecting each method is as follows in the payment method.
COD: COD fee will be borne by the customer. Please pay the delivery person when receiving a separate fee according to the cash on delivery amount.
* Not included in the total amount of the payment screen

▼ Payment fee
~ 9,999 yen 330 yen
~ 29,999 yen 440 yen
~ 99,999 yen 660 yen
~ 300,000 yen 1,100 yen
* Cash on delivery amount and payment fee are tax included.

■ Delivery method

In the case of cash on delivery and credit card, it will be shipped within 2-4 days of business days from the order date. (Please contact us if the product does not arrive after two weeks.) However, if holidays such as year -end and New Year holidays and summer vacation continue, we may notify you on this site in advance.
Specification of the desired date
It is possible to specify the desired date and time. Please select the desired date from the order date of 3 business days and one month ahead of the order date. However, your order will be accepted within our business days and hours.
If the product does not arrive after the specified date, please contact us by e-mail/tel.
Delivery destination specification
In addition to delivering to your home, we also deliver it to the designated place.
In the case of cash -on -delivery order, please note that delivery to other places other than the orderer is not available.
Product shipping
The delivery of the product will be visited by Yamato Transport.
In the case of cash on delivery, we will contact you before delivering the product, so please let us know if there is any inconvenience on the delivery date and time.
If you are absent, it will be redelivery. Please confirm the absence notice and contact us for a convenient day.
If you buy multiple products, delivery of shipping may be divided into multiple flights.
Product delivery will be limited to Japan.
In principle, we do not accept the packaging material that appears at the time of delivery.
The delivery of the product is basically a pier.

■ Order method

According to the shopping cart at this store

■ Payment method

Credit card: VISA/Master/American Express/JCB
Online payment: Apple Pay/Google Pay/Amazon Payment
Cash on delivery

■ Payment deadline

Credit card: Please enter the necessary information when ordering and pay.
Online payment: Please pay the payment procedure on the external payment service screen.
COD: Please pay the delivery person in cash when receiving the product.

■ About return / exchange

Defective
〇 Defective products refers to products with different products, products damaged, and dirty when they arrive.
〇 If the arrival product is a defective product, please contact us. We will refund or exchange for good products.
〇For the refund, the refund amount will be transferred to the designated account after confirming the return.
〇 The delivery fee for returned goods will be borne by our company.
About cancellation / return process
〇 We accept returns within 8 days after the product arrives.
〇 Please contact us in advance and fill in the necessary information in the return document that has been enclosed at the time of delivery. We will refund the product price. (However, excluding delivery fees, payment fees specified by the Company, and transfer fees for refund)
〇The refund will be transferred to the account in the name of the orderer after the return confirmation. (Please note that the delivery fee for returned goods will be borne by the customer except for the reason for our company.)
〇 In the case of card payment, cancel the withdrawal. (Note: Please contact us and return within 8 days from the date of arrival.)
〇 Only unused products will be returned.
〇 If it is different from the image, it can be returned to return, except for the following products. (If the delivered product is a defective product, please pay the return shipping fee other than the product that is different from the order contents.)
* We do not accept exchanges or returns at stores of products purchased at Online Shop. Please note.
Products that cannot be returned
〇 Those that have been more than 9 days after arrival
〇 Products that have already been used
〇 Products and tags that have been scratched and stained at hand at the customer's hand (include those with the tags out of the product, and those that have been out of place.)
Contact information about returned goods:
Store name: Lucas Jack Official online store
Location: 2-6-1 Sakae, Naka-ku, Nagoya-shi, Aichi 460-0008 RT Building 3rd floor
Phone number: 0120-087-317 (10: 00-17: 00) * Excluding weekends and holidays, year-end and New Year holidays, summer vacation
Email address: OnlineShop@complex-biz.com